Subscriptions, Billing & Cancellation

OHR presents the applicable plan price, billing period and material plan terms before an order is submitted. Custom/volume pricing must be confirmed before activation.

Any free trial or beta offer must clearly state its duration, whether payment information is required, and what happens when the period ends.

Recurring subscriptions renew only according to the terms disclosed and accepted at enrollment, subject to applicable law and provider-confirmed payment status.

Users must have a clear cancellation path. The effect and effective date of cancellation should be shown before confirmation.

Refund eligibility depends on the disclosed purchase terms, applicable law and payment-provider records. OHR should not promise a refund that has not been authorized.

Provider-generated invoices/receipts and transaction records are authoritative. Billing contacts may receive copies through configured delivery channels.

A failed payment may enter a recovery/grace workflow. Manual Zelle or bank transfers do not activate service until receipt is reconciled.